Terms and Conditions

1. Acceptance of These Terms

By accessing this website, submitting a quote request, scheduling an appointment, or purchasing services from JC Exterior Cleaning, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use the website to submit a service or booking request.

2. Services

JC Exterior Cleaning provides exterior-cleaning services that may include window cleaning, gutter cleaning, pressure washing, soft washing, and related services offered at the time of your request.

Service availability, scope, cleaning method, and price may depend on the property, surface material, condition, accessibility, weather, service area, safety considerations, and information provided by the customer.

3. Quotes and Estimates

Quotes are based on the information, photographs, measurements, window counts, surface areas, accessibility details, and other information available when the quote is prepared.

JC Exterior Cleaning may revise a quote before work begins if the actual property conditions or service requirements differ materially from the information originally provided.

Any revised scope or price will be communicated before the altered or additional work proceeds.

Unless otherwise stated in writing, a quote does not guarantee permanent availability and may expire after a reasonable period.

4. Scheduling and Property Access

Customers must provide safe and reasonable access to the property and areas included in the agreed service.

Depending on the service, the customer may be responsible for:

• Providing accurate property, service, and contact information.
• Moving vehicles, furniture, decorations, planters, toys, or other loose items when requested before service.
• Closing windows and doors and identifying known leaks, damage, fragile areas, or other property concerns.
• Securing pets and providing access through gates or other required areas.
• Providing access to water, electricity, or other utilities when the agreed service requires them.
• Obtaining authorization from the property owner, landlord, homeowners association, or other authorized party when required.

5. Weather, Safety, and Service Changes

Exterior cleaning may be delayed, rescheduled, modified, or declined when weather, property conditions, accessibility, equipment concerns, or other circumstances could affect safety or the quality of the service.

JC Exterior Cleaning may decline to clean an area or surface when the proposed work could reasonably create unsafe conditions, cause damage, conflict with applicable manufacturer guidance, or produce an unacceptable result.

6. Existing Damage and Surface Limitations

Exterior cleaning may reveal pre-existing defects or conditions that were previously obscured by dirt, debris, staining, or buildup.

Examples may include failed window seals, scratches, oxidation, loose paint, cracked glass, damaged siding, deteriorated caulking, mineral deposits, surface wear, leaks, or water intrusion.

JC Exterior Cleaning is not responsible for pre-existing damage, defective materials, hidden structural problems, improper installation, or deterioration that becomes visible during or after cleaning.

Certain stains, oxidation, mineral deposits, paint, concrete discoloration, permanent marks, and surface changes may not be fully removable through standard exterior cleaning.

7. Customer Property

Customers should remove or secure fragile, valuable, loose, or water-sensitive property from areas where service will be performed.

JC Exterior Cleaning is not responsible for damage involving customer property that was not moved, disclosed, protected, or secured after reasonable preparation instructions were provided, except where responsibility cannot legally be excluded.

8. Payment

Payment is due according to the invoice, quote, booking confirmation, or other written agreement provided for the applicable service.

Customers are responsible for applicable taxes and any additional work, travel charges, minimum service amounts, deposits, cancellation charges, or other fees that were disclosed and agreed to before they became applicable.

Unpaid balances may result in the suspension of future services and lawful collection efforts.

9. Cancellations and Rescheduling

Customers should provide as much advance notice as reasonably possible when cancelling or rescheduling an appointment.

If JC Exterior Cleaning establishes a cancellation, rescheduling, or trip-charge policy for a particular service, any applicable fee should be disclosed before it is charged.

This may include situations where an appointment was reserved, a service provider was dispatched, required access was denied, or work could not proceed because agreed preparation requirements were not completed.

10. Satisfaction Concerns

Customers should inspect completed work when reasonably possible and report any concern as soon as practical.

If an area included within the agreed service was reasonably missed or does not meet the agreed scope, JC Exterior Cleaning may review the concern and, when appropriate, work to make the service right.

A satisfaction commitment does not guarantee removal of permanent staining, oxidation, damage, material defects, mineral deposits, or conditions outside the agreed service scope.

11. Photographs and Service Records

JC Exterior Cleaning may take photographs or videos of service areas for estimating, job documentation, quality assurance, condition documentation, safety, and dispute resolution.

Identifiable customer information or recognizable property images will not be intentionally used in public marketing without appropriate permission.

12. Website Information

Website content is provided for general informational purposes. JC Exterior Cleaning may update services, availability, policies, pricing information, and website content from time to time.

General website descriptions do not replace a property-specific quote, invoice, or written service agreement.

13. Intellectual Property

The JC Exterior Cleaning website design, branding, copy, graphics, photographs, videos, logos, and other original content are owned by or licensed to JC Exterior Cleaning and may not be reproduced, republished, or commercially used without appropriate permission.

14. Third-Party Services

This website may use third-party providers for forms, customer communications, scheduling, payments, website hosting, analytics, and other operational functions.

Those third-party providers may maintain their own terms, policies, and privacy practices.

15. Limitation of Liability

To the fullest extent permitted by applicable law, JC Exterior Cleaning will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from website use or service delivery.

Nothing in these Terms and Conditions excludes or limits any liability or legal right that cannot lawfully be excluded, waived, or limited.

16. Customer Responsibility

To the extent permitted by applicable law, customers are responsible for losses or claims resulting from materially inaccurate information, unauthorized service requests, unsafe conditions that were known but not disclosed, or a material violation of these Terms and Conditions.

17. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina and applicable federal law, without limiting any consumer protection or other rights that cannot lawfully be waived.

Any dispute relating to these terms or services will be handled in a court or other lawful dispute-resolution forum having jurisdiction in North Carolina, unless applicable law requires otherwise.

18. Changes to These Terms

JC Exterior Cleaning may update these Terms and Conditions from time to time.

When changes are made, the updated version will become effective when published with a revised effective or last-updated date.

19. Contact

Questions regarding these Terms and Conditions may be directed to JC Exterior Cleaning.

Phone: 704-267-6410
Email: [email protected]
Website: jc-exterior-cleaning.com
Service area: Lake Norman, Charlotte, Denver, NC, and surrounding communities