Privacy Policy

1. Who Is Responsible for Your Information

JC Exterior Cleaning is responsible for the personal information it collects and controls in connection with its website, communications, quoting process, and exterior-cleaning services.

Questions or privacy-related requests may be directed to JC Exterior Cleaning using the contact information at the end of this policy.

2. Information We May Collect

Depending on how you interact with JC Exterior Cleaning, we may collect information such as:

• Your name, phone number, email address, and service address.
• Property information, service selections, window counts, surface areas, gutter details, access information, and service instructions.
• Photographs, videos, measurements, estimates, invoices, appointment records, and service history.
• Communications sent through phone calls, text messages, email, website forms, or other communication channels.
• Payment and transaction information handled through an authorized payment provider.
• Website technical information such as device type, browser, IP address, approximate location, referral source, pages visited, and form activity.
• Marketing preferences, consent records, and unsubscribe requests.

3. How We Collect Information

Information may be collected:

• Directly from you through website forms and quote requests.
• During phone calls, emails, or text-message conversations.
• When you schedule, receive, pay for, or review a service.
• Through photographs, videos, measurements, and service records created while estimating or completing work.
• Through website cookies, analytics, advertising tools, hosting systems, and similar technologies.
• From a property owner, representative, referral source, or another person authorized to request service on your behalf.

4. How We Use Information

JC Exterior Cleaning may use information to:

• Respond to inquiries and prepare quotes.
• Confirm service availability and property access.
• Schedule, provide, document, and follow up on services.
• Process payments, issue invoices, and maintain financial records.
• Send appointment reminders, service updates, instructions, and customer-support communications.
• Send marketing or promotional communications when legally permitted and consistent with applicable consent requirements.
• Improve our website, advertising, customer experience, services, and business operations.
• Protect customers, property, workers, equipment, and business systems.
• Prevent fraud, investigate disputes, enforce agreements, and meet legal obligations.

5. Information You Submit

When you voluntarily submit information through a quote request, contact form, or booking form, we may use that information to respond to your request and provide related customer service.

Where consent is required by applicable law for a particular use or communication, JC Exterior Cleaning will rely on the appropriate form of consent.

You may request to withdraw consent where applicable, subject to legal, contractual, recordkeeping, and legitimate business requirements.

6. Phone, Email, and Text Communications

We may contact you regarding quote requests, scheduling, appointment reminders, service updates, invoices, customer support, and other communications directly related to your request or existing customer relationship.

Marketing emails, calls, or text messages will be sent only as permitted by applicable law and any applicable consent requirements.

Where applicable, you may reply STOP to marketing text messages or use the unsubscribe option provided in promotional emails. Message and data rates may apply according to your mobile carrier.

7. Cookies, Analytics, and Advertising Technologies

Our website and service providers may use cookies, pixels, scripts, analytics tools, advertising technologies, and similar systems to operate forms, understand website activity, measure advertising performance, improve functionality, and prevent abuse.

Your browser or device may provide options to limit or delete cookies. Disabling certain technologies may affect website or form functionality.

8. When We May Share Information

JC Exterior Cleaning may share information with third parties that help operate the business, including:

• Website hosting, form, CRM, and scheduling providers.
• Email, phone, and text-message service providers.
• Payment processors, accountants, insurers, and professional advisers.
• Advertising, analytics, and customer-relationship platforms.
• Contractors or workers who require information to estimate, schedule, or complete an authorized service.

Information may also be disclosed when required or permitted by law, to respond to lawful process, protect rights or safety, investigate fraud, resolve disputes, collect amounts owed, or complete a business transaction.

JC Exterior Cleaning does not sell personal information for monetary payment.

9. Third-Party Platforms and Data Processing

Some third-party services used by JC Exterior Cleaning may store or process information in locations outside North Carolina or the United States.

Information handled in another jurisdiction may be subject to the laws and lawful-access requirements applicable in that jurisdiction.

10. Payment Information

Payment-card information may be collected and processed directly by an authorized third-party payment processor.

JC Exterior Cleaning may receive limited payment or transaction information but does not necessarily store complete card numbers on its own systems.

11. Photographs and Videos

JC Exterior Cleaning may create photographs or videos of service areas for quoting, documentation, condition records, quality assurance, safety, training, and dispute resolution.

Identifiable customer information or recognizable property imagery will not be intentionally used in public marketing without appropriate permission.

12. Information Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, meet legal obligations, and protect legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Data Security

JC Exterior Cleaning uses reasonable administrative, technical, and physical measures appropriate to the nature of the information it handles.

No website, cloud system, electronic transmission, or storage method can be guaranteed completely secure. Customers should avoid submitting unnecessary sensitive information through ordinary forms, text messages, or email.

14. Accuracy of Information

We rely on customers to provide accurate and current information. Please contact JC Exterior Cleaning if your contact information, property information, or service details change.

15. Privacy Requests

Depending on applicable law, you may request access to, correction of, or information regarding personal information maintained by JC Exterior Cleaning.

We may need to verify your identity before responding to certain requests. A request may also be limited or declined where permitted or required by law.

16. Children

JC Exterior Cleaning's website and services are intended for property owners, tenants, businesses, and authorized representatives. They are not directed to children under 13, and we do not knowingly seek personal information from children under 13 through this website.

17. External Websites

The JC Exterior Cleaning website may link to third-party websites or platforms. We do not control those third parties and are not responsible for their content, security, or privacy practices.

18. Privacy Concerns

If you have a question or concern about how JC Exterior Cleaning handles your information, please contact us using the information below.

We will review reasonable privacy concerns and requests in accordance with applicable law.

19. Changes to This Privacy Policy

JC Exterior Cleaning may update this Privacy Policy as its services, technology providers, website practices, or legal obligations change.

Updated versions become effective when published with a revised effective or last-updated date.

20. Contact

Privacy-related questions or requests may be directed to:

JC Exterior Cleaning
7106 Hunters Bluff Dr
Denver, NC

Phone: 704-267-6410
Email: [email protected]
Website: jc-exterior-cleaning.com

Please include enough information for us to understand and identify your request, but do not send unnecessary sensitive information through ordinary email, text messages, or website forms.